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Service and Tech Support

Technical support for thermal printers, inkjet printers, and labeling software

Downtime is a loser – of time, productivity, and ultimately money. Unbudgeted repairs add up to losses. Reduce the cost of downtime caused by the need for repairs.

PARTNERING WITH AWT

Rest easy knowing we have you covered

We have more than 40 years of experience providing technical service and support for most printer manufacturers. Whether we dispatch a technician to your facility, provide phone support, or we work on your printer in our own depot, you will have peace of mind  we will help reduce your operational downtime, while our preventative maintenance work helps reduce the risk of downtime in the future.
 
We ensure your labels, ribbons, and ink all work in harmony to produce superb labels every time.

OUR CAPABILITIES

Annual Service Agreement

Consider our annual service agreement if you expect to have two or more service calls during the year. Utilizing our certified printer repair technicians can extend the life of your printers and printheads.
 
With an All-Inclusive Service Agreement, you receive:
 
  • Prompt, local, on-site service from our certified technicians
  • Free labor & travel, exclusively for members with on-site service contracts
  • Genuine OEM printer parts for free (excludes printheads)
  • Free phone support from one of our highly trained technicians
  • Two preventative maintenance calls per year, scheduled at your convenience.

Featured Markets

Award winning graphics and functional packaging for distinctive brand impressions Food packaging needs to capture consumer attention, communicate brand quality,...
Because innovation, speed, and quality saves lives We understand and support your mission to prevent, diagnose and treat illness and...
High quality and accurate labeling Pharmaceutical labeling plays a critical role in ensuring patient safety and medication effectiveness, and it...
Durability, security, and speed With short product lifecycles and advanced manufacturing environments we support your product identification, traceability, and instructional...
Durable constructions for demanding environments Your message and your brand will endure through the most challenging processes and environmental conditions....

EXPLORE INDUSTRY RESOURCES

Graphic Designer Guide

When it comes to clinical trials, the importance of precision and accuracy cannot be overstated. Every detail counts, and this extends into what may seem like the minutiae of trial management: the labeling of clinical trial materials.

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Choosing the Right Clinical Trials Labeling Partner: A Sponsor's Guide
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Clinical Labeling Vendor Checklist
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Video: Supplier Managed Inventory (SMI)
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