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Service & Support


Exceptional service & support

Reducing Downtime

Utilizing our certified printer repair technicians can extend the life of your printers and ensure you peace of mind that you can continue running with maximum performance. AWT On-Demand offers a variety of Service and Support options. We offer per incident Time and Materials service as well as annual Service Contracts.

  • Parts & Printheads – Purchase genuine factory parts and printheads
  • Request Service – For immediate help with your printer(s), please submit the Service Request Form or call us 844.556.7300
Annual Service Agreement

Downtime is a loser – of time, productivity, and ultimately money. Unbudgeted repairs add up to losses. Reduce the cost of downtime caused by the need for repairs. We have nearly 3 decades of experience providing on-site technical service and support for most printer manufacturers. We can also evaluate your application to ensure your labels, ribbons, and ink all work in harmony to produce superb labels every time.

  • Prompt On-site or Repair Depot service from the
    Manufacturer or their official Warranty Service Partner
  • Genuine printer parts (including comprehensive consumable printhead replacement options) available
  • Technical phone support available
Call 844.556.7300 to learn more
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Get the support you need

Maximizing technology uptime is complicated with today’s sophisticated devices – but it doesn’t have to be with Zebra OneCare maintenance plans. 

Go beyond the warranty with top-to-bottom, inside-out preventative care for your devices and the workflows they empower. Choose a “right-for-you” maintenance plan that’s tailored to your business and its exact needs. 

Epson offers 3 types of Extended Warranties for EPSON ColorWorks® Printers in the United States & Canada:

  • On-site
  • Spare-In-The-Air (SITA)
  • Repair Depot
Call 844.556.7300 to learn more


Genuine factory parts

Parts & Printheads

We only sell genuine factory parts and printheads to ensure the best quality and longest lasting performance.

Selection: Choosing genuine printer parts eliminates downtime due to inconsistent print quality, reprints or scanning issues. These benefits keep your printing operation running smoothly, and increase productivity.

Installation: Printhead installations can be performed by our factory-trained technicians to ensure the best quality print and to extend the life of the printhead.

Ordering: To order a part or printhead, please call us toll-free at 844.556.7300.

Receive genuine Zebra printer parts for free (excludes printheads) with our annual service agreement.

Our Zebra printer parts have been extensively tested and approved by Zebra Supplies R&D to ensure high-quality, crisp images and text. We have parts available for:                

  • Desktop Printer Parts
  • Midrange Printer Parts
  • High-Performance Printer Parts

Call 844.556.7300 to learn more
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